Illustrated are a number of charities and sponsorships which TR has supported within the communities in which we operate:

Chris Tull and Dave Hinton from TR Systems ran in the Brighton Marathon for The British Heart Foundation and the NSPCC.

Sam Pert, from TR Uckfield, took part in the London to Brighton Bike Ride for The British Heart Foundation.

Claire Coleman from TR Manchester, took part in the Great Manchester 10k run for The Alzheimer's Society.

Read more content online at www.trfastenings.com

Introduction

The Trifast Main Board and Operational Management teams continue to focus on delivering 'Continuous Improvement' in relation to the Group's objectives and 'performance measurables', that is, how we as a business approach CSR – both for individual business teams, locations and for the Group as a whole.

Our key Group topics embrace Health & Safety, energy consumption within our properties, fleet vehicle fuel consumption and emissions, wasteful packaging, personnel travel, flexibility for staff compassionate leave (combined with pastoral care), ethical sourcing and supply chain freight logistics.

As stakeholders are aware an increasing number of multinational customers now include CSR audits when inspecting and validating potential new suppliers; therefore, our responsibility to further develop our own CSR activities is ongoing and extends beyond business ethics, environmental and community to include essential major customer compliance.

At local level, we continue to encourage 'loaning' of staff, or other relevant Company resources to, for example, local charities, youth organisations, and hospices in order to assist and support them with their community activities. We feel that it adds more value, appreciation and satisfaction to all involved to give our time and gifts 'in kind' wherever possible, rather than indulge in 'cheque book charity'.

TR has developed close links with local schools and colleges and actively promotes opportunities for work experience, classroom seminars, pupil and staff visits so as to generally foster a better level of understanding between TR as potential employers and the future providers of possible applicants for employment. This has for the second year running been our main resource for recruiting school leavers into our new Apprenticeship scheme and NVQ Business studies programme at TR Uckfield. As a business, we subscribe to the UK Government initiative that aims to support and encourage businesses to offer apprenticeship schemes, especially at a time when the financial and career prospects for graduates continues to be tough for young people. Whilst TR is proud of its very low staff turnover, there remains the need to ensure that we encourage a steady inflow of 'new blood' into our Company that can be trained at an early age to learn our systems, ethics and business culture.

Business ethics

We expect all of our business activities to be conducted in accordance with high standards of ethical conduct and full compliance with all applicable national and international laws. We, in turn, apply these standards to all dealings with customers, suppliers, employees and other stakeholders.

Our Code of Business Ethics and Responsible Behaviour provides a guide to the way we achieve our business goals, helping us to behave in an open and ethical manner. This extends to provisions for 'whistleblowing' whereby employees may report suspected wrongdoings in confidence. Appropriate ethical behaviour is reviewed as part of the Group's performance appraisal process. We have extended this Code to our vendors/suppliers. This requires our key strategic suppliers to work towards achieving, as a minimum, standards covering such issues as the environment, employee Health & Safety and the prohibition of child labour, which through business reviews and on-site visits, encourages compliance and good practice within our supply chain.

We will also do our utmost to contract only with sub-contractors or suppliers who themselves adhere to international human rights and environmental laws and practices. TR commits to monitor the ethical performance of its key suppliers and to taking immediate steps in cases where the ethical performance of its key suppliers comes into question. All key suppliers to the business are required to agree and sign our comprehensive 'Quality and Sustainability Agreement' before entering into a trading relationship with TR. This agreement fully covers the suppliers Business Ethics, Health & Safety and Environmental Management with regard to national and international laws (including labour and ethics) along with submission of their written policy and contact details of the persons responsible within their organisation. We also encourage suppliers to support their local communities and expect evidence of this to be available on request, plus we require all suppliers to sign a separate CSR Statement.

Below are extracts from the TR Supplier Agreement:

1.2 Business Ethics

TR Fastenings expect all of our business activities to be carried out in accordance with high standards of ethical conduct and full compliance with all relevant national and international laws.

To achieve this we require suppliers to comply with all applicable legislative requirements in relation to labour and ethics. We expect suppliers to have a written policy, details of an implementation programme, and contact details for responsible persons available upon request.

1.3 Health, Safety and Environmental Management

TR Fastenings run a robust and well established system of Health, Safety and Environmental Management throughout the Company, which demands compliance with all laws and ISO14001 where applicable.

TR Fastenings routinely audits, assesses, monitors and carries out training to ensure that our Policy and strategy are implemented effectively.

Our suppliers are required to comply with all relevant national and international laws. Suppliers must be able to provide evidence of policies, risk assessments, insurances, licences, contact details, accident/incident figures, and any other legally applicable documentation upon request.

1.4 Community

As a global company TR Fastenings recognises the role that communities play in our business. We encourage all areas of our Company to support the needs of their local community by contributing to local charities and community initiatives.

We also encourage our suppliers to support their local communities, and expect that evidence of this is available upon request.

TR Scotland and TR Head Office took part in the 'Wear it Pink' fundraising day.

John Nar from TR West Midlands, took part in the 13-mile 'Walk For Kids' Charity event.

TR Newton Aycliffe competed in Muddy Mayhem in March 2013 in aid of 'Help for Heroes'.

Bishop auckland fc

Bringing Sport to children, TR North-East sponsors St Mary's Aces football club and Bishop Auckland St Mary's Junior's FC and also the Bishop Auckland St Mary's Junior's FC.

Yorkhill logo

St wilfreds hospice manor school

Health & Safety

The Managing Directors/General Managers appointed by the Board have responsibility for the Health & Safety and environmental performance of their operational areas. They are assisted by the Health & Safety Manager. Trifast is committed to meeting all relevant Health & Safety legislation, regulation and Codes of Practice.

The Group Health & Safety Policy places responsibility for the management of health & safety on the individual business unit management who are supported by Health & Safety Advisers where necessary. All business units provide employees with relevant comprehensive Health & Safety training and a written Health & Safety policy.

The Managing Directors/General Managers ensure regular inspections and annual internal audits of Health & Safety performance and also have regular designated Health & Safety training. These audits have been successfully reinforced by the use of the British Safety Council. Our Health & Safety performance and significant risk exposures are reviewed regularly by management and the Board. Resulting from our excellent safety record, we continue to work towards our stated goal of 'a reportable accident free target period of one million working hours'.

Health & Safety is a standard agenda item at all Main Board Meetings.

Environment

Good environmental practice and the impact that our operations have on the environment are of great importance to TR.

The main aim of the Group's Environmental Policy is to comply with all relevant legislation in all areas in which we operate and to adopt responsible environmental practices. We have established a process for monitoring legislation and acting upon it where necessary. Business units are required to comply with Group policy and local statutory regulations and are committed to setting their own environmental targets such as improving energy efficiency, reducing waste and increasing recycling in conjunction with Group objectives.

  • In respect of waste management specifically, we use the services of an external professional agency to manage and monitor activities using health check compliance audits and advice on data collection systems. Promoting recycling, we follow the agency's recommendation for appropriate waste disposal.
  • Group performance and risk reviews are undertaken via Management Review on a regular basis and reported directly to Jim Barker, Chief Executive who has Main Board responsibility for the Group's Environmental Risk Policy. TR will communicate any significant environmental impact with third parties on request.
  • Our Fleet Manager focuses on manufacturers who can supply vehicles with below average carbon emissions.
  • Our Logistics Managers continuously review the efficiency of our van delivery routes in conjunction with customers in order to examine opportunities to reduce delivery frequency, and where appropriate, to outsource 'far flung isolated' routes to daily delivery freight specialists. This has resulted in our van fleet being reduced by 25% since March 2009 – this has delivered significantly reduced mileage, costs and carbon emissions.
  • The TR Uckfield office and warehouse facility has begun to recoup the capital cost (first of four year target set last year) in energy savings and reduce the actual carbon footprint since the investment in replacement HVAC.
  • The utilisation of video conferencing systems around the business continues to assist us to significantly reduce costs and 'lost time' from staff travel needed in a multi-site operation involving 31 business teams located in 16 countries.

Red nose day quiz

The business and the community

Trifast recognises the role local communities play in our businesses. We aspire to be a responsible partner in the communities in which we operate around the world. We encourage all our businesses to support the particular needs of their communities by contributing to local charities and community initiatives.

Most of our financial contributions to charities come from the effort and personal involvement of our staff around the Group with tangible support from the Directors with regard to allowing flexible working and auctions, dressing up days and the use of our premises for fund raising. Not only does this provide real benefits to local communities but has the distinct advantage of further enhancing team spirit amongst our staff.

Employees

TR aims to attract, retain and motivate the highest calibre of employees within a structure that encourages their development and initiative.

Employees are provided with ongoing learning and development opportunities that are aligned to the Group's strategic and business units' objectives and formal personal development programmes operate where linked to the Group's objectives.

To retain and add to the skills of our dedicated and committed workforce, we continue to enhance our HR resources & training, capabilities through professional managers and technology so as to provide an all-encompassing HR tool for each staff member that identifies and meets their future training, personal development and support services.

All of these processes are reinforced with appropriate remuneration incentives and are on recognised systems.

Marketing news

Communications

We aim to maintain a productive and open dialogue with all interested parties in our business including shareholders, customers, suppliers and employees.

We have established customer relations, conduct customer satisfaction surveys, monitor and develop supplier performance and undertake regular employee surveys.

We maintain our investor and commercial websites as one of the main routes for providing information to interested parties and for contacting us.

The Board is dedicated to investing time and effort into further improving all aspects of TR's internal and external communications by prudent use of digital media to supplement verbal interaction with supporting materials.

During the year, the Chief Executive, Executive Chairman and other Main Board Directors continued with the highly successful 'TQM Tour', re-introduced in 2010. This initiative involves a visit to each English-speaking business location at least once a year in order to interact with the staff and to update them on the progress of the Group by explaining the Board's objectives and the business performance in some detail, and encouraging open dialogue, questions and feedback on all aspects of the business and its plans. From this we have been able to work with our colleagues and ensure that as a team we create the right environment to develop our people and overall productivity.

Our Group Marketing team works in partnership around the business, both at home and overseas, designing and distributing multilingual material to support local market activities as well as internal news publications that help to keep our people informed about for example, new business wins, exhibitions plus job functions and profiles of colleagues around the globe.

In addition they work with the Senior management and external agencies on projects that assist the profiling of the business both commercially and for all stakeholders. During the year, TR Marketing supported colleagues at a number of trade events helping to underpin the strength of the TR brand and its global capabilities and offering.

TR received documentation to certify that the construction of an Elephant Pump in Zimbabwe has now been completed in the Company name. We also received a letter of thanks from Taniche Mahachi, aged 14, from Manicaland Province where our well has been constructed.

TR's Marketing Manager Anjanita Eldridge completed her first triathlon with flying colours supporting Lupus UK.